FAQ

 PRODUCTS 

What is LED Light Therapy and how does it work? 
Led Facial Mask uses colour light therapy (UV Free) in specific wavelengths to treat the skin for different skincare benefits. Our mask has 3 lights, blue, red, yellow. 

It works by emitting different light wavelengths/spectrums, which have different skincare benefits.

  • Blue Light (Wavelength between 405nm to 420nm) - can effectively eliminate p-acne causing bacteria from the root, improve the environment inside the pores, and help treats breakouts and acne without damaging the skin.
  • Red Light (Wavelength between 620nm to 750nm) – help increase hydration from the inside out, has the firming effect to help improve wrinkles and revitalise the skin, assists the production of Collagen and Elastin fibres, great for preventing ageing and skin repair.
  • Yellow Light (Wavelength of between 590nm to 620nm) – helps boosting lymphatic flow and increase cellular growth, aiding in cell-turnover, or production of new skin cells. It also helps prevent pigmentation and sun-damage, reduces skin roughness, and poor circulation

Is it safe?
Yes, our mask is safe, non-invasive, painless, and 100% UV free and requires no downtime. 


How often should I use my LED Mask?
We recommend to use your mask 3-4 times a week for 15 minutes. LED masks should be used in conjunction with you skin care routine.

 

Do I need to wear eye protection?
As our LED Light Therapy Mask has a unique surface design, it illuminates the light source evenly on your face avoiding the eye area which causes no harm to the eyes. To those with light-sensitivity use your mask in a well-lit room and please use the mask with your eyes closed.


How long will it be before I start seeing results?
You will begin to notice changes after 10 days and will continue to see results for up to 10 -12 weeks. Light therapy is used as an addition to your skincare. Results may vary from person to person.

 

Who should NOT use the LED Light Mask?
Do not use our mask if you are pregnant or nursing.
Do not use our mask if you have a history of seizures triggered by light.
Do not use our mask if you currently use accutane for acne, this powerful drug can increase your skins sensitive to light.
Certain conditions and medications may also make you an unlikely candidate for LED therapy. 
If you have any concerns, we recommend you consult your doctor before you use our mask.


Is your mask TGA Certified?
Yes our mask is TGA registered. Our ARTG ID: 338561


How to use?
Before you begin, ensure your mask is charged using the provided USB cable.

  1. Cleanse skin and dry your face.
  2. Place the shield comfortably over your face.
  3. Press the power button located on the left side of the device to start your LED therapy session.
  4. To change your light source, press the power button to select between Red, Blue, or Amber depending on desired treatment therapy.
  5. Let our therapy mask work its magic for (15mins), the mask will turn off automatically. To power down press and hold the power button until the light has turned off (about 2-3 seconds).
  6. Apply your favorite serums on after your LED mask for optimums results.
  7. Wipe down the mask with a gentle cloth or cleansing wipe after each use and store in a cool, dry place.

What’s included in the box ?

  1. Kahlia Skin LED Facial Mask
  2. USB Power Charging Cable.
  3. User Manual 

 PAYMENTS 


What payments do you accept:
We accept PayPal, Visa, MasterCard, American Express, Debit and Credit Cards. 

 

 RETURNS AND REFUNDS 


If you re
ceive a faulty or damaged product, you can return your order within 30 days of purchase for a speedy replacement.

Please contact us via our contact us page, or by sending us an email to support@kahliaskin.com.au.  In order for us to assist you in a timely manner could you please include your order number, full name, the product you are inquiring about and the issue. 

Please note, that change of mind returns must be unopened, unused and in the original packaging. We can not accept change of mind returns if the product has been opened and  used due to  hygiene reasons. 

 

 30 DAY MONEY BACK GUARANTEE POLICY


You have 
30 days from the date received, to submit a Money Back Guarantee application.  if you would like more information on the money back guarantee please contact us and a customer service team member will talk through the process and will be happy to answer all your questions. More info is in the 10day money back guarantee link located in the footer.

 

 WARRANTY


Does the LED light mask come with a warranty?
Yes, our LED light mask comes with a 12-month warranty. 

 

 SHIPPING 


Where do we ship?
We ship Australia wide 

 
How long will it take to receive my order?
Our deliveries are sent via Australia Post. Once your order has been shipped a tracking number will be emailed to you. The estimated deliver time frame for orders within Australia is 1-4 business days.

How much does shipping cost?
Shipping within Australia is free.